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Job Details

Patient Services Representative

Company name
Metro Dentalcare

Cincinnati, OH

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Cincinnati Dental Services provides general and specialty dental care in our 9 convenient locations in Ohio and Kentucky. We believe in delivering high quality, comprehensive dental care for our patients in a friendly, professional environment. In addition to pediatric and senior dental care, our doctors focus on different types of dental procedures to include major restorative, prosthetic treatment and oral surgery.

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).

Essential responsibilities:

Answer incoming calls using proper telephone etiquette.

Check patients in and out.

Schedule/confirm patient appointments.

Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

Collect all co-payments and past due balances on date of service.

Present financial policies and arrangements accurately to patients.

Facilitate effective patient flow using the proper callback system.

Identify, reference and apply insurance coverage and billing.

Perform basic computer functions.

Act in a professional manner.

Other duties as assigned.

We offer a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment.

To learn more about American Dental Partners and Cincinnati Dental Services please visit us at and

Required Skills

Six months of similar job experience.

Demonstrate ability to assume Patient Services Representative’s essential responsibilities.

High School Diploma or equivalent.

Demonstrate knowledge of effective scheduling.

Comply with protocols and standards.

Demonstrate and promote superior customer service skills.

Ability to multi-task.

Exercise basic knowledge of dental terminology.

Support corporate vision and strategy.

Job Location

Cincinnati, Ohio, United States

Company info

Metro Dentalcare
Website :

Company Profile
Metro Dentalcare offers convenience for your life with more than 39 offices throughout the Minneapolis and St. Paul metro area offering flexible hours including early morning, evening and Saturday appointments. Whether you work or live in Elk River or Eagan, Shakopee or Stillwater, or anywhere in between, Metro Dentalcare has a location near you.

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